Unit 1 Formal and informal language
  1.1 Scenarios for formal and informal language
  1.2 Tips on how to use formal and informal language
  1.3 Examples of formal and informal language
    1.3.1 Contractions
    1.3.2 Phrasal verbs
    1.3.3 Idioms
    1.3.4 Abbreviations
    1.3.5 Voices
    1.3.6 Imperatives
    1.3.7 Exclamation marks
    1.3.8 Emojis
    1.3.9 Lexical verbs
    1.3.10 Chinglish
  1.4 Example of application
  Exercises
Unit 2 Email communication
  2.1 Parts of an email
  2.2 Email salutations
  2.3 Email body
    2.3.1 Introducing topic
    2.3.2 Adding details to your topic
    2.3.3 Changing topic (optional)
    2.3.4 Adding a call to action to explain what you need the other person to do
    2.3.5 If you don't need a response from the other person (optional)
  2.4 Email closings
  2.5 Signature block
  2.6 What to capitalize
  2.7 What are important words
  2.8 Spacing and empty lines
  Exercises
Unit 3 How to start a conversation
  3.1 With friends
  3.2 With friends you haven't seen in a long time
  3.3 With colleagues
  3.4 At a party/wedding
  3.5 At a conference/work event
  3.6 With someone you were just introduced to
  3.7 With someone you meet outside
  3.8 With a stranger (in other contexts)
    3.8.1 At a sports game
    3.8.2 At a café
    3.8.3 At a concert/event
    3.8.4 At a playground
  Exercises
Unit 4 General communication
  4.1 Offering advice and suggestions
  4.2 Likes/dislikes/preferences
  4.3 Talking about rules and regulations
  4.4 Saying goodbye
    4.4.1 Complimenting
    4.4.2 Giving an excuse
    4.4.3 Making a promise
    4.4.4 Referring to a future meeting
    4.4.5 Apologizing
    4.4.6 Thanking your host
  4.5 Asking for help
  4.6 Saying no
    4.6.1 Saying what you'd prefer
    4.6.2 Offering an alternative suggestion
    4.6.3 Saying sorry
    4.6.4 Using alternative expressions
  4.7 Apologizing
    4.7.1 When you can't help someone
    4.7.2 When you want to disagree politely
    4.7.3 When you want to interrupt
    4.7.4 When you do something accidentally
    4.7.5 When you don't understand
    4.7.6 When you keep someone waiting
    4.7.7 When you are in someone else's way
    4.7.8 When you want to show sympathy
    4.7.9 When you cause disruption or inconvenience to someone
  4.8 Responding to good/bad news
    4.8.1 Responding to good news
    4.8.2 Responding to bad news
  Exercises
Unit 5 Job interviews
  5.1 Common interview questions
  5.2 Interview do's and don'ts
    5.2.1 Interview do's
    5.2.2 Interview don'ts
  5.3 Making your answers more concise
    5.3.1 Question: Tell me a little about yourself
    5.3.2 Question: Where did you see yourself five years from now?
  5.4 Using signposting language
    5.4.1 Question: What are your strengths/weaknesses?
    5.4.2 Question: What is your leadership style?
  5.5 STAR method
    5.5.1 Question: Can you tell me about a time when you demonstrated excellent customer service?
    5.5.2 Question: Can you tell me about a time you dealt with a challenging situation at work
  5.6 Mirroring key words
    5.6.1 Mirroring meaning
    5.6.2 Benefits of mirroring
    5.6.3 Considerations when applying for a company position
    5.6.4 Using mirroring
  Exercises
Unit 6 Presentations
  6.1 Presentation tips
    6.1.1 Choosing a topic that ignites your passion
    6.1.2 Writing your ideas down first
    6.1.3 Using structure to build on ideas
    6.1.4 Using visuals
    6.1.5 Knowing your audience and anticipating questions
    6.1.6 Taking a self recording
    6.1.7 Arriving early and checking equipment
    6.1.8 Having a clear beginning, middle and end
    6.1.9 Using pauses
  6.2 How to introduce yourself and your topic
    6.2.1 Introducing yourself
    6.2.2 Introducing your topic
  6.3 How to make a strong start
    6.3.1 Differences between good speakers and bad speakers
    6.3.2 Three techniques
  6.4 Using signposting language
  6.5 Dealing with problems
    6.5.1 Common problems
    6.5.2 Advice and language for dealing with problems
    6.5.3 Coping methods when you realize that you forgot to mention something important
    6.5.4 The 3Ds options for handling difficult question: delay, deflect, dismiss
  Exercises
Unit 7 Chairing a meeting
  7.1 A few words and phrases
  7.2 Starting a meeting
    7.2.1 Getting people's attention
    7.2.2 Welcoming attendees
    7.2.3 Introducing new people
    7.2.4 Stating the objective
  7.4 Getting through the agenda
    7.4.1 Introducing the first agenda item
    7.4.2 Moving between agenda items
  7.5 Inviting attendees to participate
    7.5.1 Asking for opinions
    7.5.2 Handing over to another attendee
  7.6 Giving opinions
    7.6.1 Giving your opinions
    7.6.2 Agreeing
    7.6.3 Disagreeing
    7.6.4 Settling a disagreement
    7.6.5 Suggestions
    7.6.6 Interrupting
  7.7 Dealing with distractions and staying on topic
    7.7.1 Interrupting politely
    7.7.2 Moving a topic to another day
  7.8 Summarizing and closing the meeting
    7.8.1 Summarizing
    7.8.2 Closing
  Exercises
Unit 8 Negotiation
  8.1 Establishing your position
    8.1.1 Stating what you want directly
    8.1.2 Asking the other side specific questions to find out what they need
    8.1.3 Using open ended questions to check information
  8.2 Setting conditions
    8.2.1 If conditional clauses
    8.2.2 If conditional clauses with modal verbs in the main clauses
    8.2.3 Other ways to talk about conditions
  8.3 Disagreements and setting boundaries
  8.4 Reaching agreement
    8.4.1 Introducing a new idea
    8.4.2 Asking for new ideas
    8.4.3 Reacting to new ideas
  8.5 Summarizing and restating
  Exercises
Unit 9 Communicating with your manager
  9.1 Building trust and respect
    9.1.1 Six communication strategies
    9.1.2 Finding out about your manager's communication/management style
    9.1.3 Seeking feedback
    9.1.4 Responding to feedback
  9.2 Managing workload and deadlines
    9.2.1 If your manager gives you too much work
    9.2.2 When your manager gives you impossible deadlines
    9.2.3 When your manager asks you to work overtime and you can't
    9.2.4 If your manager requests you to work beyond regular hours
  9.3 Sensitive situations
    9.3.1 Asking for a meeting
    9.3.2 Asking for clarification
    9.3.3 When you have problems with a colleague
    9.3.4 If your manager asks you about a colleague
  9.4 Methods for dealing with problems when they arise
    9.4.1 Problems at work
    9.4.2 If your manager criticizes you
  9.5 Expanding your duties
    9.5.1 Asking your manager to agree to something
    9.5.2 Volunteering ideas
    9.5.3 Taking on new responsibilities/changes in your role
    9.5.4 Asking to go on a training course/attend an event
  9.6 Pay raises and promotions
    9.6.1 Asking about your future
    9.6.2 Asking about a pay raise
    9.6.3 Asking about promotion
    9.6.4 If you aren't selected for promotion
  9.7 Resigning and getting fired
    9.7.1 What to say when you resign
    9.7.2 Asking for a reference
    9.7.3 If you are fired
    9.7.4 Not saying where you are going
  Exercises
Unit 10 Communicating with your colleagues
  10.1 Team work
    10.1.1 Asking for time to meet
    10.1.2 Involving colleagues on your projects
    10.1.3 Asking a colleague for help
    10.1.4 Refusing someone's help
    10.1.5 When you can't/don't want to help someone
    10.1.6 Offering to help a colleague
  10.2 Problems in office
    10.2.1 Unsafe topics
    10.2.2 Not responding to personal questions
    10.2.3 If your colleague talks too much
    10.2.4 If your colleague is noisy
    10.2.5 When you don't want to participate in office life
  10.3 Being diplomatic
    10.3.1 How to avoid offending your colleague
    10.3.2 If you and a colleague disagree
  10.4 Difficult colleagues
    10.4.1 If a colleague doesn't help you
    10.4.2 If a colleague doesn't do his/her share of the work
    10.4.3 Bypassing your colleague's authority
    10.4.4 Apologizing to your colleague
  10.5 A change in your situation
    10.5.1 If your role changes
    10.5.2 Telling a colleague that you are leaving
    10.5.3 If a colleague asks you if you're leaving
    10.5.4 When a colleague is leaving
  10.6 Four types of problematic colleagues
    10.6.1 Someone who complains
    10.6.2 Someone who is uncommunicative
    10.6.3 Someone who gossips
    10.6.4 Someone who takes credit for your ideas
  Exercises
Unit 11 Communicating with your employees
  11.1 Developing your management strategy
    11.1.1 Talking about your communication style/availability
    11.1.2 Setting goals and expectations
  11.2 Delegating tasks
    11.2.1 Assigning work
    11.2.2 Managing time and workload
    11.2.3 Prioritizing
  11.3 Managing performance related issues
    11.3.1 Giving feedback
    11.3.2 Explain the reasons
    11.3.3 If a team member is under performing
    11.3.4 Dealing with a negative reaction to feedback
  11.4 Managing attitude related issues
    11.4.1 Managing conflict
    11.4.2 Dealing with lateness/absence
  11.5 Hiring and supporting people
    11.5.1 Bringing in new team members
    11.5.2 Dealing with time off/holidays
    11.5.3 Helping your employee
    11.5.4 Thanking your employee
  11.6 Evaluations
    11.6.1 Giving a performance evaluation
    11.6.2 Promoting your employee
  11.7 Serious performance issues
    11.7.1 If your employee breaks company rules
    11.7.2 If you have to tell an employee that you are firing him/her
    11.7.3 In more casual work situations
    11.7.4 Announcing a redundancy
    11.7.5 When your employee leaves
  Exercises
Key to exercises