Part 1 Introduction to Cruise
  1.1 Cruise Type
  1.2 Cruise Ports
  1.3 Cruise Lines and Brands
  1.4 Departments on Cruise Ships
  1.5 Primary Cruise Positions
  1.6 Position Selection
Part 2 Customer Service Knowledge
  2.1 Guest Service
  2.2 Housekeeping Service
  2.3 Food Service
  2.3.1 Restaurant
  2.3.2 Coffee and Snacks
  2.3.3 Room Service
  2.4 Bar Service
  2.5 Shop Service
  2.6 Leisure Service
  2.6.1 Swimming Pool
  2.6.2 Sauna & Spa Service
  2.6.3 Beauty Salon
  2.6.4 Gym
  2.6.5 Theater
  2.6.6 Photography
  2.6.7 Childcare Center
Part 3 Cruise Ship Interview
  3.1 Interview Etiquette
  3.2 Preparation for a Cruise Ship Interview
  3.3 Basic Interview Questions for Cruise Ship Jobs
  3.4 Answering Techniques for Interview Questions
Part 4 Before Boarding a Cruise Ship
  4.1 Email
  4.2 Visa Application
  4.3 At the Airport
  4.4 At the Hotel
  4.5 At the Customs
Part 5 Life on Cruise Ships
  5.1 Crew Areas and Activities
  5.2 Shipboard Communications
  5.3 Medical and Mental Health
  5.4 Safety and Inspection
  5.5 Awards and Discipline
Appendix One Famous Cruise Ports in the World
Appendix Two Code of Appearance for Crew Members Onboard