Plan of the Book
Unit 1 Making Reservations and Checking In
Unit 2 In the VIP Lounge and at the Boarding Gate
Unit 3 Boarding
Unit 4 Preparing for Takeoff
Unit 5 After Takeoff
Unit 6 Meals
Unit 7 In-Flight Sales and Documents
Unit 8 On-Board Entertainment
Unit 9 Sicknesses in the Air
Unit 10 Passenger Complaints
Unit 11 Preparing to Land
Unit 12 Landing
Appendix: Word List